VINPORT reports are digital goods delivered instantly. Because you receive the full value the moment a report unlocks, reports are generally non-refundable. This policy explains the exceptions where we will refund you.
You are entitled to a refund if:
- Double charge - you were charged more than once for the same report.
- Non-delivery - your payment succeeded but a technical fault on our side prevented the report from being delivered to you.
- Wrong VIN due to our error - our system returned a report for a different VIN than the one you correctly submitted.
You are not entitled to a refund if:
- You are unhappy with the contents of an accurate report (e.g. the vehicle turned out to have damage, a salvage title, or few records). An accurate report - even a disappointing one - is the service working as intended.
- You submitted the wrong VIN yourself.
- A third-party data source had gaps or was unavailable, so the report contained less information than you hoped, despite our systems working correctly.
How to request a refund
Contact us within 3 days of purchase with your payment reference and the VIN:
- WhatsApp: +961 76 834 019
- Email: support@vinportlb.com
We aim to review eligible requests within a few business days. Approved refunds are returned via your original payment method or, where that is not possible in Lebanon, by an equivalent agreed method. The refunded amount is the price you paid for the affected report.
Chargebacks
If you believe a charge is wrong, please contact us first - we can usually resolve it faster than your bank or wallet provider. Abusive or fraudulent chargebacks may result in loss of access to the Service.